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Thank you for your interest in listing your token on Pionex. To ensure a smooth application process, please submit your information through our official listing application form.

How to Apply for Token Listing on Pionex

Pionex supports transfers between your Primary Account, Futures Account, Payment Account, and Card Account. This guide covers how to transfer on the mobile app and Web page

How to Transfer Funds Between Accounts

Institutional Account Registration Guide

Both email and phone number bound (non Google Authenticator bound), how to unbind if lose access to one of them?

I can't sign in to my account and Google Authenticator is not accessible or has stopped working, how do I reset it?

I can log in to my account, but Google Authenticator is not accessible or has stopped working. How do I reset it?

Google Authenticator is working correctly; how to reset it?

How to Reset Account Password

How to fix "wrong verification code" error in Google Authenticator.

How to Google Authenticator Code Error

Troubleshooting Guide: Unable to Log In to Your Pionex Account

How to Bind Google Authenticator?

How to Delete Account [App]

How to Delete Account [WEB]

A complete guide to resetting Google Authenticator, covering scenarios including being logged in, logged out, or having lost access to your authenticator.

How to Reset Google Authenticator

Steps to Manually Reset Google Authenticator

How to manually unbind SMS and Email verification on Pionex web platform while logged in.

How to Disable SMS/Email Manually When Logged In [Web]

How to manually unbind SMS and Email verification on Pionex App while logged in.

How to Disable SMS/Email Manually When Logged In [App]

Lost Email or Phone Number (multi-factor authentication bound)

Loss of Contact Information: Recovery Steps for Accounts with Single Email or Phone Binding (No Google Authenticator)

Can’t Receive SMS Verification Code

Can’t Receive Email Verification Code

Email/SMS Verification Codes Wrong

How to resolve and understand withdrawal restrictions due to new IP/device logins?

Passkey

Login Security Alerts: Causes and What to Do

Emergency Contact Feature Guide

Account Management

How to view Deposit status at Pionex

Learn what each withdrawal status means on Pionex — including Pending, Processing, Completed, and more — and how to check your withdrawal progress.

How to View Withdrawal Status at Pionex

Deposit completed but assets not received? Learn how to troubleshoot common causes including insufficient confirmations, wrong network, missing memo, and more.

Deposit Not Received – Troubleshooting Guide

What is Block Confirmation?

Crypto Deposit & Withdrawal Fees Guide

Learn why face verification may be triggered during a withdrawal and how to resolve common issues.

Why Is Face Verification Required for Withdrawals?

What is the Withdrawal Whitelist?

How to Enable Withdrawal Whitelist?

How to Disable the Whitelist, or Withdraw to an Address Outside the Whitelist?

Withdrawal Whitelist Troubleshooting FAQ

Crypto Deposit/Withdrawal

If you encounter issues with Express Buy, you can use the Third-Party fiat deposit as an alternative. Below is a step-by-step guide to help you purchase cryptocurrency on Pionex using…

How to Buy Cryptocurrency with a Bank Card in Pionex (Third Party)

How to Buy Cryptocurrency with Bank Transfer

FAQ about Buying Crypto with a Bank Card

How to Buy Cryptocurrency with a Bank Card in Pionex (Express)

How to Sell Cryptocurrency to a Local Bank Account (Third Party)

Large Transfers Deposit & Withdrawal Guide

AlchemyPay's EDD (Enhanced Due Diligence)

Buy and Sell Crypto

Dear Pionex users,
 
Pionex announced our Merkle Tree instantly after FTX's bankruptcy on November 15th, 2022, whereupon Pionex chose the ...

Pionex 100% Proof of Reserves (PoR) has completed the Independent Third-party Audits

Recently FTX’s bankrupt shocked the whole industry. Almost all top exchanges have announced their 100% proof of reserve. Different exchang...

What is Merkle Tree

List of  Unsupported Countries'/Regions' Phone Numbers & KYC Verification

Why can’t I complete Level 2 identity verification if my identity is already verified on another account?

Verification

How to Convert the Small Assets to USDT

How to view account assets

Why Have My Assets Been Frozen/Occupied?

What You Need to Know About Token Delisting

Today's Profit: Definition, Calculation Method, and Common Display Anomalies

How can I manage and troubleshoot USDT balances and deposits in my Pionex account?

The Fund Statement allows you to view all transaction records in your Primary Account, including deposits, withdrawals, trades, rebate, and bot-related fund movements.

Pionex Primary Account Fund Statement

Wallets

How to Download Transaction History

User-focused
Calculate Your Crypto Taxes Using Your Pionex Transaction History

Crypto Tax Calculator

Tax Related

Refill Referral Code

Pionex Affiliate Program v3

Get Your Referral Code and Invite Friends to Earn Rebates

How to Get Your Pionex Referral Code & Invite Friends

Pionex Rebate Program FAQ

What Is Rebate/Invitee Cashback? How to Check Your Fee Discount Ratio and Rebate Records

Invitation

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

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A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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