You can check the status of your crypto withdrawal on the withdrawal history page in your Pionex account. This article will guide you through the process of locating this page and explain the meaning of each specific status.
How to View My Withdrawal Status?
App
Step 1: After logging in, click [More] on the home page and select [Withdraw] under the "Deposit & Withdrawal".
Step 2: Select [On-chain Withdrawal], tap the clockwork icon in the upper-right corner.
Step 3: The “Status” field in your withdrawal history displays the current processing status of your withdrawal.
Web
Step 1: After logging in, click [Wallet] in the upper-right corner, then select [Withdraw].
Step 2: At the bottom of the webpage, you will be able to see your withdrawal history.
What Each Withdrawal Status Means
Status | Meaning |
Reviewing | Your withdrawal request has been received and is under review. Processing time depends on the reason for the review:
|
Processing | Your withdrawal request has been submitted and is currently processing on the blockchain. Depending on the blockchain processing speed, this process may take up to one hour. |
Complete | Your withdrawal request has been processed, and funds have been successfully withdrawn from your Pionex account. |
Canceled | You have canceled your withdrawal request. |
Rejected | Your withdrawal request was rejected by our system. |
FAQ
Q: I withdrew via the wrong chain or the wrong currency, or my withdrawal has not arrived. Can I recover the funds?
A: Once the withdrawal status shows as Complete in Pionex, the funds have already left your Pionex account. For further assistance, please contact the support team of the receiving exchange or wallet.
Q: My withdrawal has been Processing for longer than expected, or it shows as Rejected. What should I do?
A: If your withdrawal shows as Rejected, or has exceeded the processing time described above, please send your Pionex UID and a brief description of the issue to our live chat support, or email us at service@pionex.com. We will check the progress of the withdrawal as soon as we receive your request.
Q: Why is there no TXID (transaction hash) for internal withdrawals on Pionex?
A: Internal withdrawals are transfers within the Pionex platform and do not pass through any blockchain, so no TXID is generated.
Q: Can I withdraw from Pionex to any address or platform?
A: No. Do not withdraw to sanctioned or high-risk entities, as this may result in restrictions on your account. These include, but are not limited to, the following high-risk or sanctioned entities and exchanges, and exchanges based in sanctioned regions: Huione Pay (汇旺), Tornado Cash, Garantex, Suex, Nobitex, and AbanTether. This list is public information and is updated periodically. For the most up-to-date information, please refer to the crypto withdrawal page. If the entity you'd like to inquire about is not on this list, you're also welcome to send the relevant details (e.g., platform name, wallet address) to our customer support team. They will forward it to the relevant team for review and get back to you with the results.