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Two ways to install Pionex on Android: Google Play Store or the official APK. Walks through the Allow from this source toggle, the risks checkbox, and the Passed security tests…

Android App Installation Guide

What to do when the Pionex app lags, crashes, freezes, won't load, or shows display errors — self-troubleshooting steps and what to include when reporting to support.

Troubleshooting App Issues: Lag, Crashes, Freezing & Display Errors

iOS TestFlight download issues: what TestFlight is and if it's safe, invitation code field not accepting input, This beta is full error, Unable to Install / App Store Connect error,…

iOS App Download FAQs

Two iOS install paths: App Store download for listed Apple ID regions (Canada, Brazil, most of Europe, UAE, India, Japan, Korea, Taiwan, Hong Kong, Australia), or TestFlight opened in Safari.

iOS App Download Guide

Official Telegram, Facebook, LINE and Discord links appear only in the website footer and in-app Help Center. Behaviour that gets you removed (ads, referral codes, spam, abuse), false positives from…

Pionex Official Communities: How to Join & Ban Appeals

New to Pionex? This guide takes you from creating an account to placing your first trade or launching your first bot. Each step links to a full guide if you…

Getting Started with Pionex

Overview of Pionex features: spot & futures trading (USDT-M/Coin-M), trading bots (Grid, Infinity Grid, DCA), convert, meme coins, RWA (stock/metal tokens), earn (staking, earning), fiat deposit, Pionex Card, AI tools,…

Pionex Platform Overview: What You Can Do

Pionex web trading platform integrates TradingView's professional charting library, giving you a full-featured K-line (candlestick chart) experience without leaving the platform. From technical indicators and drawing tools to real-time position…

Pionex Web K-line Chart Guide — TradingView Features

Supported interface languages (17, incl. Simplified/Traditional Chinese, English, Japanese, German, Spanish; Thai/Turkish unavailable) and balance display currencies (32, incl. CNY/USD/EUR; TRY is display-only, no fiat deposits/trading; HKD unsupported).

Supported Languages and Display Currencies

If the product you're using isn't Pionex (no "Pionex" shown on login/app/site), our support can't assist — please contact that platform's own customer support.

The product I'm using might not be Pionex; can customer support still help me?

How to check your Pionex App version number: open the app, tap your avatar on the "Pionex" tab to open "Personal Center", then scroll to "About Us" to view it,…

How do I check the version number of the Pionex App?

Helps users find the token list entry point for spot, futures, RWA, and leveraged tokens via the App's "Markets" page or web trading page. Covers tab switching, sorting by price/24H…

How to View All Tradable Tokens

How to reach Pionex Support on web and in the App, how AI support works and how to request a human agent, plus a reminder to stay alert — official…

How to contact Pionex Support

Where can I see my Pionex trading volume? Quick guide on finding your 30-day rolling Spot and Futures volume via the VIP Level page, updated daily at 01:30 UTC.

How to Check My Trading Volume

Tutorial for the Pionex web chart: how to read a candlestick and the OHLC legend, pick a timeframe, add indicators, and draw trend lines, Fibonacci levels and position tools.

Market Chart Features on Pionex Web

App downloads, installation, and community guides for beginners

Beginner's Guide

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