What is the "Price Alert" Feature?
The cryptocurrency market operates 24/7. To ensure you never miss critical market movements, the "Price Alert" feature helps you monitor the prices of specific coins around the clock. When the price rises or falls to your target level, the system immediately sends you a notification (via push notification or pop-up), allowing you to make timely trading decisions without having to stare at the charts constantly.
Web Version Setup Guide
Based on the trading interface, you can quickly set up alerts following these steps:
1. Go to the trading page and click the "bell" icon in the chart area or on the right-side panel.
2. Select the trigger condition (e.g., "Price rises to" or "Price falls to") and enter your target price and enable "Repeat Alert" if needed, then click "Add Alert" to activate.
App Version Setup Guide
1. Open the trading page in the mobile app, select the desired trading pair, and tap the chart icon.
2. Once you enter the corresponding candlestick chart, tap the bell icon on the upper-right side of the screen.
3. Tap “Add Alert”, select the trigger condition, and enter your target price. Enable “Repeat Alert” if needed, then tap “Create Alert” to complete the setup.
Note: Please ensure you have enabled notification permissions for the App in your phone's system settings so you don't miss important price alerts.
Managing Existing Alerts
In the "Current Alerts" list at the bottom of the pop-up, you can view all active alerts for this coin (e.g., Price falls to 80000, marked as a repeating alert). If you no longer need an alert, click the "Trash Can" icon on the right to delete it. You can also switch to the "All Coin Alerts" tab at the top to manage settings for other cryptocurrencies.
FAQ
Q: Does the web price alert have a sound? Why is there no sound?
A: Yes. Web price alerts require the Pionex web page to stay open. When the price reaches the Alert price you set, a sound plays. If you don’t hear it, please check the following in order:
Make sure the Pionex web page is still open and has not been closed.
After logging in on the web version, click the bell icon above the chart on the trading page. In the [Price Alert] window, switch to the [Alert settings] tab and make sure the [Custom Alert] switch is turned on.
Make sure the current browser tab is not muted.
Make sure your computer’s volume is on and that Do Not Disturb or Focus mode is not enabled.
If everything above is fine and there is still no sound, please contact Online Support and provide your browser name and version, your operating system, and a screen recording showing the alert triggering and the [Alert settings] tab.