If you're experiencing performance or display problems with the Pionex app — such as lag, crashes, freezing, or content that won't load or displays incorrectly — this article covers quick self-troubleshooting steps to try before reaching out to support.
Symptoms this article covers
System lag / slow response
App crashes frequently
App becomes unresponsive
App fails to load or open
Display errors — text, charts, or page elements appear in the wrong position
Certain features, tabs, or menu options appear to be missing
Try these checks first
Please go through the following in order:
Check your network connection. Make sure your Wi-Fi or mobile data has a stable, sufficient signal. A weak or unstable connection can cause lag, loading failures, and display issues.
Force close and restart the app. Fully close the app — remove it from your device's recent/background apps list rather than just minimizing it — then reopen it. This clears temporary glitches caused by background processes.
Make sure you're on the latest version. Some features, tabs, or menu options may not appear at all on an older version, in addition to causing lag or display issues. Update via our official download page rather than the App Store or Google Play — store listings can lag behind while a new release is pending review: https://download.pionex.com/?lang=en (TestFlight for iOS, APK for Android are the latest builds).
Still having the issue? Contact support
If the problem continues after completing the steps above, please reach out to our customer service team and include the following so we can investigate quickly:
A description of the issue you're experiencing
A screenshot or screen recording showing the problem, if applicable
Your app version — tap your avatar in the top-left corner of the main page, then go to About Us. See How do I check the version number of the Pionex App? for the exact steps.
Your phone brand and model