Dear Pionex User,
To ensure the security of your funds and compliance with card usage policies, the merchants listed below will be declined when paying with your Mastercard. If you encounter a payment failure at any of these merchants, please use an alternative payment method.
This notice will be updated continuously. Thank you for your understanding and support.
1. Mainland China Merchants (Country Restriction)
Due to card provider compliance policies, the following merchants registered in Mainland China do not support Mastercard payments:
Merchant Name | Description |
ALIPAY beijing CHN | Alipay (Beijing) |
Alipay*Shanghai Metro | Alipay (Shanghai Metro) |
Alipay*OtherRetail Shanghai | Alipay (Shanghai Retail) |
DiDi tianjin CHN | DiDi (Ride-hailing) |
WECHAT*TENCENT ShenZhen CHN | WeChat Pay / Tencent |
DeepSeek Hangzhou CHN | DeepSeek AI |
Special Note: AlipayHK (Hong Kong Alipay) is NOT affected and can be used normally. Only merchants registered in Mainland China are restricted.
2. MCC Category Restricted Merchants
The following merchants are restricted due to their MCC (Merchant Category Code) classification and cannot be paid with Mastercard:
Merchant Name | Category |
analyst Harpenden GBR | Financial Analysis |
Supercell Helsinki FIN | Gaming (Clash of Clans, etc.) |
FREEDOM BANKER ALMATY KAZ | Financial Services |
PAYPAL *G2A COM LTD | Game Key Platform |
Steam Purchase DEU | Gaming (Steam) |
PLAYSTATION / Sony PSN JPN | Gaming (PlayStation) |
paymentico.com | High Risk |
Pionex has no additional restrictions for any merchants, websites, or transaction categories not listed above, so you can proceed with your payment as normal. (Other, unrelated restrictions may still apply — see "Why is Pionex Card Usage Restricted in Certain Regions" and "Why are some payment cards declined by merchants.") If a merchant not on this list still declines your Mastercard payment, it may be that the merchant itself does not accept this payment — please check with the merchant directly for the specific reason.
Please Note:
This list is subject to change as card provider policies are updated.
Pionex does not support payments for advertising services of any kind or to any advertising-related merchants. Any transactions related to advertising expenses will be declined.