1. Enable Phone Number and Email Verification on Web
Use Case: How to bind or enable phone number verification/email verification on the PC website?
Navigation Path:
Log in to the Pionex official website and click the profile icon in the top right corner.
Select 【Security】 from the drop-down menu.
Under the "Two-Factor Authentication (2FA)" section:
Email Verification: Locate "Email Verification" and click 【Bind】.
Phone Number Verification: Locate "Mobile Verification" and click 【Bind】.
Follow the on-screen instructions to enter your phone number/email and code to complete binding.
2. Enable Phone Number and Email Verification on App
Use Case: How to bind or enable phone number verification/email verification in the mobile App?
Navigation Path:
Open the Pionex App and tap 【Pionex】 (Home) on the bottom navigation bar.
Tap the profile icon in the top left corner to enter "Personal Center".
Tap 【Security】.
Under the "Identity Security verification" section:
Phone Number Verification: Tap 【SMS authentication】.
Email Verification: Tap 【Email authentication】.
Follow the system prompts to enter your phone number or email, get the verification code, and complete the setup.
3. Change an Already-Bound Phone Number or Email
Use Case: Your account already has a phone number or email bound and you want to replace it with a new one, on the website or in the App.
Requirements: You are logged in, your account has both an email and a phone number bound, and you can still receive verification codes on both.
Navigation Path:
Unbind the old phone number or email.
Web: Click the profile icon - [Security] - [Email Verification] (or [Mobile Verification]), click [Unbind] next to the item, then [Next]. Complete 2FA and click [Submit].
App: Tap [Pionex] - profile icon - [Security] - [Email authentication] - [Disable email auth] (for a phone number: [SMS authentication】 - [Disable SMS auth]). Tap [Next Step], complete 2FA and tap [Confirm].
Bind the new phone number or email on the same Security page, following Section 1 (Web) or Section 2 (App) above.
4. Phone Number or Email Already Bound to Another Account
Use Case: When binding a phone number or email, the page says it is already bound to another account, and you want to bind it to your current account.
How to Resolve: The phone number or email must first be released from the original account before it can be bound to your current account.
If you can log in to the original account, it has both an email and a phone number bound, and both can currently receive verification codes: unbind the phone number or email by following Section 3 of this article. After unbinding, you need to wait 30 days before binding it to your current account.
If you want to delete the original account: follow “How to Delete Account [App]”. 30 days after the account is deleted, the number can be used again, but only on an account that has no phone number bound (the same applies to email).
Notes:
Withdrawals are suspended for 24 hours after a self-service unbind and resume automatically.
The old phone number or email cannot be used to bind an account or register a new Pionex account for 30 days.
Unbinding your email also removes every third-party login (Google, Apple, LINE and Telegram). If email is your only login method, bind a phone number first.
If you can no longer receive codes on the old phone number or email, or only one of them is bound, this method does not apply. See Lost Email or Phone Number or contact customer support.
We recommend binding a widely used international email service such as Gmail or Outlook. Some email providers may block or delay verification emails, or send them to spam, which can stop you from receiving verification codes later.
Step-by-step screenshots: How to Disable SMS/Email Manually When Logged In [Web] and [App].
FAQ
Q: I can’t bind a phone number (e.g. my country code isn’t in the list). Will this affect my account?
A: It does not affect everyday use such as logging in or withdrawing. Without a phone number, login (including on a new device) is verified with an email code, and withdrawals and other security checks are verified with an email code and a Google Authenticator code. We therefore recommend binding Google Authenticator; see How to Bind Google Authenticator.
Please keep your email and authenticator setup key safe. If you lose access to Google Authenticator, see How to Reset Google Authenticator.
Q: Does my phone number need to match my KYC information?
A: No. Your phone number does not need to match the name used for KYC verification. However, it must be able to receive SMS verification codes reliably. We recommend using your own long-term phone number to ensure continued access to your account.