To unbind SMS or Email via this method, you must be logged in, and your Pionex account must be bound to both Email and SMS simultaneously, with access to both. You can disable your Pionex account bound SMS/Email by following these steps:

👉🏻 How to Disable SMS

👉🏻 How to Disable Email

Step 1: After logging in, click [Pionex] - [Avatar Icon] - [Security] - [SMS authentication] - [Disable SMS auth].

Step 2: Click [Next Step], then fill out the relevant 2-Factor authentication and click [Confirm] to complete the disable operation.

Step 1: After logging in, click [Pionex] - [Avatar Icon] - [Security] - [Email authentication] - [Disable email auth].

Step 2: Click [Next Step], then fill out the relevant 2-Factor authentication and click [Confirm] to complete the disable operation.

1. To unbind your phone number or email using this method, you must be logged in, and your Pionex account must have both an email and a phone number bound, with access to both.

2. Unbinding your phone number or email through this method will suspend withdrawals for 24 hours (for self-service unbinding). The unbound phone number/email cannot be used to rebind to an account or register a new Pionex account for 30 days.

3. Once you unbind your email, the system will automatically remove the account's connection to all bound third-party login methods (including Google, Apple, LINE, and Telegram) — no separate action is needed. If your account still has a phone number bound, you can continue logging in with your phone number and password. If email is your account's only login method, be sure to bind a phone number before unbinding, to avoid being unable to log in afterward.

1. I'm having trouble receiving relevant verification codes, how can I resolve this?
​​How to solve the Can't Receive Email Verification Code issue; How to solve the Can't Receive SMS Verification Code issue.

2. The system is prompting 'invalid verification code.' How can I resolve this?

​How to solve the Email/SMS Verification Codes wrong issue; How to solve the 2FA Code Error.

3. I can't withdraw my funds after unbinding SMS/email. How can I resolve this

Please note that for security reasons and to safeguard your account assets, withdrawals from your account will be suspended for 24 hours from the time of unbinding. The suspension will be automatically lifted after 24 hours (Users complete the unbinding of security verification methods themselves).