If you registered or log in to Pionex using "Continue with Apple," this article explains how that login method works, the email options involved, and what to do if you switch devices or lose access to your Apple ID.
What happens when I sign up with Apple?
When you tap "Continue with Apple" during sign-up, Apple asks whether to share your email or hide your email:
If you choose to share your email, your Pionex account is registered with the actual email address tied to your Apple ID.
If you choose "Hide My Email," Apple instead generates a random, unique address ending in
@privaterelay.appleid.comand uses that as your registration email. Any mail Pionex sends to that address is automatically forwarded to your real Apple ID email in the background — you don't need to check it separately.
Seeing an unfamiliar email address ending in @privaterelay.appleid.com
This is the randomly generated relay address created by Apple's Hide My Email feature, as described above. It's linked to your Apple ID and is the actual login email for your Pionex account — this is not an error.
Forgot your @privaterelay.appleid.com relay address?
You can look it up on your iPhone: go to Settings → [Your Name] → Sign-In & Security → Sign in with Apple, tap Pionex from the list of apps, and your relay address will be shown there. (On older iOS versions, the path is Settings → Apple ID → Password & Security → Hide My Email.)
Can't find the "Sign in with Apple" option on an Android device
Sign in with Apple is only supported on iOS devices. If you originally registered on an iOS device using your Apple account and now need to log in on an Android device, please first sign in on your iOS device, go to Security, confirm the email bound to your account, and set a password. Once done, you can log in on Android using your email and password.
Want to replace the @privaterelay.appleid.com address with another email (for example, Gmail)?
Yes. While you are logged in, go to Security, unbind the current email, then bind the new one.
Your account must also have a phone number bound that can still receive codes. If email is your only login method, bind a phone number first.
Unbinding the email also removes the Sign in with Apple connection from your account. After that, log in with your phone number (or the new email) and password, so set a password first if you have not.
Withdrawals are paused for 24 hours after unbinding. The old address cannot be bound to any Pionex account for 30 days.
Steps: How to Disable SMS/Email Manually When Logged In [Web] · [App]. To bind the new email: Phone Number and Email Verification Tutorial.
Verification codes sent to your @privaterelay.appleid.com address don't arrive?
Codes sent to the relay address reach you only while Apple still forwards that address to your Apple ID email.
First check the forwarding: sign in to the Apple Account page, go to Sign in with Apple → Pionex → Manage settings, and make sure forwarding is turned on. Then check the spam folder of your Apple ID email and request a new code (each code is valid for 8 minutes). See also Can't Receive Email Verification Code.
If forwarding is on and codes still don't arrive, Apple is no longer accepting mail for that relay address, and resending will not help. You also can't unbind it or bind a new phone number or email yourself, because each of these steps asks for a code sent to that address.
Handle it as a lost email instead. If your password and another verification method (phone number or Google Authenticator) still work, tap Lost 2-factor authentication? on the login screen and follow Lost Email or Phone Number (multi-factor authentication bound); the result comes within 72 hours. If you never set a password, or the relay address is your only verification method, apply through the form in Loss of Contact Information (single email or phone binding): the original account can't be restored, your assets are moved to a newly registered Pionex account, the result comes within 72 hours, and an approved transfer takes up to 60 business days.
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