We've given you four scenarios for resetting your Google Authenticator below. Choose the one that fits your situation to reset your Google Authenticator.
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👉🏻 If you're signed in to your account and your Google Authenticator is still working, please follow these steps to reset it.
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👉🏻 If you're signed in to your account, but have lost your Google Authenticator or it's not working, you can reset it by following these steps.
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👉🏻 If you are not signed in to your account, and you have lost your Google Authenticator or it's not working, you can reset it by following these steps.
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👉🏻 If you are not signed in to your account, and you have lost your Pionex account password and Google Authenticator or it's not working, you can reset it by following these steps.

Q: If I unbind my email address and/or phone number, do I need to unbind or rebind Google Authenticator as well?

A: No. Unbinding your email address and/or phone number are independent issues from Google Authenticator. Unbinding either of them will not require you to unbind or rebind your Google Authenticator.

Q: Why can I unbind my phone or email in a few steps, but resetting Google Authenticator needs a review?

A: The difference depends on whether you can still verify, not on the method. If Google Authenticator still generates valid codes, you can unbind it yourself: Avatar > Security > Unbind, enter the code and submit; withdrawals pause for 24 hours. Unbinding your phone or email also requires access to both and 2FA. If Google Authenticator is lost or its codes keep failing, you must submit a questionnaire; we review it within 72 hours and, for risk-control reasons, withdrawals are blocked for 72 hours. A lost phone or email likewise goes through verification questions and manual review.