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Troubleshooting login issues — password errors with Google/Apple/LINE or Telegram sign-in, forgotten passwords or verification codes, locked accounts, lost Authenticator, and zero balance after login.

Troubleshooting Guide: Unable to Log In to Your Pionex Account

A login alert usually means a new IP or device, often your own Wi-Fi, VPN or new phone, not a compromised account. Covers how to read the alert, why the…

Login Security Alerts: Causes and What to Do

Passkey enables Face ID/fingerprint login and withdrawal verification instead of passwords and codes. Setup on App and Web, multi-device sync via Apple/Google account, multiple passkeys allowed, deleting a lost passkey,…

Passkey

Email verification code not arriving: wrong site or app, mail in spam (whitelist no-reply@pionex.com), full mailbox, requesting too fast (codes last 8 minutes), and Apple Hide My Email routing to…

Can’t Receive Email Verification Code

SMS verification code not arriving: phone number blacklisted, requesting too fast (codes last 8 minutes, avoid spamming Resend), weak signal (toggle flight mode), or SMS in spam or trash. Also…

Can’t Receive SMS Verification Code

Fixing wrong Email/SMS verification code errors: codes are valid 8 minutes, use the latest one, avoid requesting new codes too often since older ones invalidate, wait 8 minutes before Resend.…

Email/SMS Verification Codes Wrong

How to stay logged in for 14 days on Pionex website, and how to log in by scanning a QR code with the Pionex App.

How to Log In to Pionex — Stay Logged In & QR Code Login

A Pionex account is identified by its email or phone number. Email, phone, Google, Apple, and Passkey are just different entry points into the same account. Separate registrations remain separate…

Cross-Device Login and Login Methods Explained

Solutions for login methods, missing verification codes, and handling account security alerts.

Login & Troubleshooting

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