Staying Logged In for 14 Days
When logging in on the Pionex website, you'll see a checkbox that says "Stay logged in for 14 days". If you check this box before clicking Next, you won't need to log in again for 14 days as long as you're using the same browser on the same device.
If you don't check the box, your session will end when you close the browser.
QR Code Login
You can also log in to the Pionex website by scanning a QR code with the Pionex mobile app — no password entry required.
Go to pionex.com and click [Log In]
A QR code will appear on the right side of the "Pionex" page
Open the Pionex App on your phone
Tap the scan icon in the top-right corner of the home screen
Point your camera at the QR code on the web page
Confirm the login on your phone to complete sign-in on the web
How do I set up a login PIN or App Lock for the Pionex App (a numeric passcode required upon opening the app)?
The Pionex App currently does not support an in-app PIN code or App Lock feature. If you wish to protect your app access, we recommend using your phone's built-in "App Lock" or "App Encryption" settings.
Can I scan a QR code screenshot directly from my phone's photo album in the Pionex App?
Yes. Open the App, go to the QR code scanner page, and tap the "Photoalbum" icon at the bottom of the screen to select and scan a screenshot from your photo album.
Is my Pionex login password the same as my email password?
No. Your Pionex password and the password for your email account (for example, Gmail or Outlook) are completely independent of each other. Changing or resetting one does not change the other, and updating your email password will not affect your Pionex login password.