Google Pay lets you pay with your Pionex Card (Visa or Mastercard) using your Android phone, in stores and online, without sharing your actual card number with merchants.
What do I need before I start?
An Android phone running Android 7.0 or later, with NFC.
Google Wallet must be offered in the country of your Google Account and phone. Google lists the supported countries here: https://support.google.com/wallet/answer/12060037
A screen lock (PIN, pattern, password, fingerprint or face unlock) turned on. Google Wallet needs it to pay in stores.
Adding the card needs no balance. When you pay, your Card account needs enough balance for the purchase.
How do I add my card?
In the Pionex app, open your card and tap View Card Details to see the card number, expiry date and CVV.
Open the Google Wallet app and tap "Add to Wallet", then choose "Payment card" and "New credit or debit card".
Enter your Pionex Card details. If Google asks for a postal code, see the postal code note in Digital Wallet Setup Instructions.
Accept the terms, then complete verification by SMS or email.
How do I set it up to pay in stores?
Turn on NFC: on your phone, open Settings and search for "NFC" or "Contactless payments", then turn it on.
In the same "Contactless payments" setting, set Google Wallet as your default payment app.
If you have more than one card in Google Wallet, open your Pionex Card in Google Wallet and make it your default card for contactless payments. Menu names can differ slightly by phone and app version.
How do I pay with Google Pay?
1. In stores, restaurants and other physical locations
Look for the contactless symbol on the card terminal (POS/TPE).
Wake up and unlock your phone.
Hold the back of your phone near the terminal's contactless area for a few seconds.
When the payment goes through, you'll see a check mark on your phone and the terminal will confirm the payment.
Depending on the amount and your country, the terminal or your phone may ask you to verify again. Unlock your phone and hold it near the terminal again. Pionex virtual cards have no PIN: with Google Pay, unlocking your phone is how you confirm the payment. If the terminal keeps asking for a card PIN, it can't accept this payment by phone. Please use another payment method.
2. Online and in apps
At checkout, choose Google Pay as your payment method.
Select your Pionex Card and check your billing and shipping details.
Confirm the payment with your screen lock or biometrics.
FAQ
Q: Are there any fees for adding or using Google Pay?
A: Adding and using Google Pay is free. Your usual Pionex Card fees apply to each payment, the same as paying with the card itself.
Q: Where can I see my Google Pay transactions?
A: In your card statement in the Pionex app.
Q: The terminal didn't accept my payment. What should I check?
A: Check that NFC is on, Google Wallet is your default payment app, your Pionex Card is the default card, your Card account has enough balance, and your card isn't frozen. Then check your card transactions in the Pionex app. If a declined transaction appears, it shows the reason. If nothing appears, the payment didn't reach your card. Try holding the phone near the terminal again, or pay with the card directly. The terminal also needs to accept contactless payments and your card brand (Visa or Mastercard).
Q: Can I use Google Pay in a country where it isn't offered?
A: No. Google Wallet only works in the countries Google supports (see the link in Section I). This is Google's own availability and not something Pionex can change. You can still pay the merchant with your Pionex Card directly.
Q: My phone was lost or stolen. What should I do?
A: Freeze your card in the Pionex app first (card page > More > Freeze), then remove the card from Google Wallet through your Google Account. See the FAQ in Digital Wallet Setup Instructions for details.