Pionex now supports Bank Transfer with EUR and BRL currencies. In order to use Bank Transfer, you will need to complete Level 2 verification (KYC2).
Supported Payment Partners
Pionex's Bank Transfer service currently supports the following partners and currencies:
BetcatPay — BRL only
Alchemy Pay — EUR only
Other fiat currencies are not currently supported via Bank Transfer.
Alchemy Pay - EUR only, uses SEPA channel. Availability depends on the user's region according to KYC information. If available, it will be shown on the screen as an option. Otherwise, it will not be available.
For regions that are not available, please use other methods to buy crypto, such as using a bank card.
How to Access the Bank Transfer
Web
Step 1: Click on the top navigation [Buy Crypto - Bank Transfer] to enter the Express page.
Step 2:
1. Select the fiat currency you want to pay with.
2. Enter the amount you want to pay.
3. Click [Deposit].
Step 3: You will be redirected to the merchant payment website. Once you have completed the payment, an order ID will be created.
*Please make sure that you have used your own Bank Account that is completely the same name as your Pionex KYC information to complete the order. Failure to do so will result in rejected payment, and your funds will be refunded by the merchant. This also applies if your bank flags a payee-name mismatch (e.g. a Confirmation of Payee / Verification of Payee alert) when you send the transfer — a name that does not match your Pionex KYC information will cause the transaction to be declined and refunded by the payment provider, not processed as pending.
Step 4: Once the order has been created, the merchant will review it manually and deposit the crypto to your account within 7 business days.
APP
Step 1: Click [More] on the homepage, and click [Buy] in the "Deposit & Withdrawal" section, then select [Bank Transfer].
Step 2:
1. Select the fiat currency you want to pay with.
2. Enter the amount you want to pay.
3. Click [Deposit].
Step 3: You will be redirected to the merchant payment website. Once you have completed the payment, an order ID will be created.
*Please make sure that you have used your own Bank Account that is completely the same name as your Pionex KYC information to complete the order. Failure to do so will result in rejected payment, and your funds will be refunded by the merchant.
Step 4: Once the order has been created, the merchant will review it manually and deposit the crypto to your account within 7 business days.
How to View the Bank Transfer Transaction History
APP
Step 1: Click [More] on the homepage, and click [Buy] in the "Deposit & Withdrawal" section, then select [Bank Transfer].
Step 2: Click the menu icon (three horizontal lines) in the upper-left corner, then select [Bought] under "Order History".
Step 3: Scroll through the list and locate [Alchemy Pay(Bank Transfer)].
Web
Step 1: Click [Orders] in the upper-right corner, then select [Buy Crypto Orders].
Step 2: Click [Alchemy Pay (Bank Transfer)] to view your transaction history.
Important Notes
If you have selected an EUR currency deposit using Bank Transfer, the completed transaction is subject to a T+10-day withdrawal restriction.
If you have selected a BRL currency deposit using Bank Transfer, the completed transaction is subject to a T+14-day withdrawal restriction.
For any amount in your Primary Account that is more than the total amount you have bought in the past T+N days, you may still withdraw it as normal.
Please be informed that transferring funds to the Pionex Card is also considered a withdrawal.
FAQ
Q: Can I deposit via PIX (Brazil)?
A: Yes. You can purchase cryptocurrency using Brazilian Real (BRL) and select BetCatPay as your payment channel.
Q: Can I reduce the waiting period for withdrawals after buying crypto with fiat?
A: No. This restriction is in place for compliance and security reasons and cannot be waived.
Q: Can someone else pay for my crypto purchase using their bank account?
A: No. Fiat purchases are only permitted using a bank account that matches the name on your Pionex KYC verification.
Q: What is the deposit limit for Bank Transfer?
A: The Bank Transfer deposit limit may vary depending on your account and the available deposit channel. You can check the Bank Transfer deposit page in your account for the current deposit limits and applicable rules. Please refer to the limit displayed on the deposit page for the most accurate and up-to-date information.
Q: What should I do if my bank account name doesn't match my KYC name?
A: Your bank account name and your KYC name must match — Pionex uses the name on your KYC document. If the name shown in our system differs from the KYC document you used to complete verification, please contact customer service and point out where the discrepancy is; we will arrange to have it corrected. If the name in our system is correct, please ask your bank to update your bank account name to match your KYC document.
Q: Why is my card deposit showing "Processing" and not completing?
A: There are two common reasons:
Your bank declined the payment — Please contact your bank directly for assistance. If your bank confirms the charge went through, request a fiat transfer proof and share it with us. We will follow up with our third-party payment provider on your behalf.
Our third-party provider requires additional information — They will contact you by email with further instructions. Please check your inbox.
Q: Why did my bank transfer deposit fail?
A: Payment failures are typically triggered on the bank's end. Please check the following:
Bank policy — Some banks restrict cryptocurrency-related transactions. We recommend contacting your bank to authorise such payments.
Third-party provider rejection — The provider may reject a transaction due to age restrictions, a name mismatch, or exceeding purchase limits.
Q: I have already completed the bank transfer, but I can't find a matching order on Pionex and the deposit isn't showing. What should I do?
A: Please check the following:
Look for the order first. Go to Buy Crypto → Order History → Alchemy Pay (Bank Transfer) (see "How to View the Bank Transfer Transaction History" above). If a matching order exists and shows Processing, the merchant is still reviewing it — please allow up to 7 business days for the crypto to be credited.
If there is no matching order at all, waiting will not credit the funds. A bank transfer that reaches us without a matching order is not held as "pending" — the payment provider returns the funds to the account you sent from instead of crediting the deposit. This most commonly happens when the sender's name does not match your Pionex KYC name, or when the transfer did not complete on the provider's side. A returned transfer can take up to 7 business days to arrive back in your bank account.
Contact customer support with proof so we can trace the payment. Please provide the order ID (if any is shown) together with your bank transfer receipt / proof of payment. The receipt should clearly show the amount and currency, the date and time, the sending account name, and the beneficiary (recipient) account you transferred to. We will follow up with our payment provider on your behalf.
Q: Why did I receive significantly less cryptocurrency than expected after my bank transfer purchase?
A: In addition to the third-party provider's processing fee and on-chain transfer fee, your card issuer may charge foreign exchange fees and cross-border transaction fees. These bank-side charges vary by issuer and cannot be estimated in advance by Pionex.
Q: What is the difference in fiat purchase limits between KYC Level 1 and KYC Level 2?
A: All fiat deposit and withdrawal services on Pionex require KYC Level 2 verification. Users with only KYC Level 1 are not eligible for fiat services. We recommend completing KYC Level 2, or using cryptocurrency deposits as an alternative.
Q: If a deposit fails and a refund is issued, how long will it take?
A: Refunds involve multiple parties and processing times can vary. Once the refund is confirmed, please allow up to 7 business days to receive it. If you have not received the refund within that timeframe, please contact our customer support team.
Q: I am not from Europe or Brazil, and am not able to transfer EUR and BRL. How can I transfer?
A: We suggest you use Express or a third-party method to deposit fiat, which uses a card instead of a bank transfer.
Q: Where can I find the merchant's website and contact email if I need to reach them directly?
A: After you choose a payment method from the third-party service provider, the order confirmation page displays that merchant's website and contact email. If you need these details, you can start placing a new order to view them on the confirmation page — you do not need to complete the order to see this information.
Q: My SEPA transfer shows a third-party individual or company name as the beneficiary instead of “Pionex.” Did I send the funds to the wrong recipient?
A: This is normal and does not mean that your transfer was sent incorrectly. Pionex’s SEPA deposit channel uses partner payment institutions to process. Therefore, the beneficiary name shown on your bank transfer confirmation may be the name of the partner payment institution or its designated collection entity, rather than “Pionex” itself.
Q: How can I confirm whether the funds have been successfully credited to my Pionex account?
A: You can check your Bank Transfer order history and your USDT transaction records in your Pionex account. Please compare the relevant transfer details to confirm whether the deposit has been successfully credited.
You can access your Bank Transfer order history here:
Bank Transfer Order History
Q: My EUR Bank Transfer deposit page shows an error, or my usual receiving account details are gone — could my account have been closed?
A: Yes, this can happen. If a EUR virtual receiving account under the Alchemy Pay (SEPA) channel is not used for a deposit for more than 90 days, Alchemy Pay automatically closes it on their end as routine account cleanup — this is not caused by your Pionex account status, KYC, or anything you did. If this happens, simply go back to the Bank Transfer deposit page and complete the deposit setup again; a new virtual receiving account will be issued to you. If you run into issues re-registering, please contact Pionex Support.