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App crypto deposit via Pionex > More > Deposit & withdrawal > Deposit: matching network, copying the address, memo or tag entry, minimum deposit amounts that are never credited or…

How to Deposit Crypto [App]

Website crypto deposit (Wallet > Deposit): picking the network matching the sending platform, copying the address, memo or tag entry, minimum deposit amounts (below-minimum is never credited or refunded), Crypto…

How to Deposit Crypto [Web]

App on-chain withdrawal via Pionex > More > Deposit & withdrawal > Withdraw > On-chain Withdrawal: correct network choice, per-coin minimum amounts, 8-minute SMS/email and 30-second Google code validity, wrong-chain…

How to Withdraw From Pionex [App]

Website on-chain withdrawal (Wallet > Withdraw): selecting the network matching the receiving wallet, per-coin minimum amounts, code validity of 8 minutes for SMS/email and 30 seconds for Google. Wrong-chain sends…

How to Withdraw from Pionex [Web]

A per-coin, per-network table of minimum deposit, minimum withdrawal, and withdrawal fee for hundreds of assets (BTC, USDT on TRC20/ERC20/BEP20, ETH, etc). Notes deposits are always free; only some coins…

Crypto Deposit & Withdrawal Fees Guide

Deposit not credited causes: low confirmations, unsupported token/network, missing memo (XRP/XLM/TON/ATOM/EOS), below minimum, returned withdrawal, old address. Recovery form, 30-day window, up to 60 business days, fee from 20 USDT.

Deposit Not Received – Troubleshooting Guide

How to withdraw to an address not on your whitelist: Option A add it via Address Book > Whitelist and wait 24 hours, or Option B temporarily turn off Withdraw…

How to Disable the Whitelist, or Withdraw to an Address Outside the Whitelist?

Steps to enable withdrawal whitelist in app and web. Link balance/address_book/whitelist. Needs a 24h wait.

How to Enable Withdrawal Whitelist?

Deposit statuses page and checking TXID confirmations on a blockchain explorer (e.g. TRC20 via tronscan.org). Covers wrong-chain/currency and old-address recovery via Self-service recovery form, contract vs wallet address.

How to view Deposit status at Pionex

Withdrawal statuses: Reviewing (up to 30 min), Processing (up to 1 hour on-chain), Complete, Canceled, Rejected. Covers no TXID for internal withdrawals and sanctioned addresses (Huione pay, Tornado Cash, Garantex,…

How to View Withdrawal Status at Pionex

Learn what block confirmations are, why deposit arrival times differ by blockchain, and how to track your transaction via TXID on a block explorer. Includes a per-coin confirmation requirement and…

What is Block Confirmation?

Withdrawal whitelist restricts withdrawals to pre-approved addresses, protecting funds if your password is stolen. New addresses need email, SMS, Authenticator checks plus a 24h wait. Differs from Address Book; deposits…

What is the Withdrawal Whitelist?

Fixes for withdrawal whitelist problems: Google Authenticator code failing (sync device time via iOS Set Automatically or Android Automatic Date and Time), and why SMS/email is still required for withdrawals…

Withdrawal Whitelist Troubleshooting FAQ

What happens after delisting: spot/MEME Guru tokens auto-convert to USDT at average sale price or keep a withdrawal window open, futures positions auto-settle and cancel, arbitrage/structured product principal returns to…

What You Need to Know About Token Delisting

How to resolve and understand withdrawal restrictions due to new IP/device logins?

Wallet maintenance: technical work on a blockchain (new deposit address, node upgrade, security fix) pausing deposits/withdrawals, not an account freeze or delisting. Balances unaffected; spot/futures trading usually unaffected. Duration varies.

What is wallet maintenance? Will it affect my assets?

Deposit or withdraw crypto, choose the right network, deposit not received, whitelist.

Crypto Deposit/Withdrawal

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