Q: What is "wallet maintenance"?
A: Wallet maintenance refers to technical adjustments Pionex makes to the deposit/withdrawal channel for a specific blockchain network — for example, changing the deposit address, upgrading node software, improving security and processing speed, or coordinating with an upgrade to the underlying blockchain itself.
Maintenance is a "channel-level" technical operation. It does not mean your account has been frozen, nor does it mean the coin has been delisted. If you're concerned a coin may have been delisted, you can go to the Pionex official announcements page and search for that coin to see if there's a related delisting announcement — that's a separate process unrelated to wallet maintenance.
Q: How long does wallet maintenance usually take?
A: There's no fixed duration — it mainly depends on the specific network and the nature of the maintenance:
Routine wallet upgrades usually come with a clear time window in the announcement, e.g. "estimated upgrade time: 1 hour." Maintenance involving a deposit address change or more complex network adjustments may take several hours or even several days. If unexpected technical issues arise during maintenance, the actual time may exceed the window given in the announcement.
For the exact duration, please refer to the specific announcement for that coin/network — a general explanation can't give a single, universal number.
Q: How can I check maintenance progress, and when will it be restored?
A: Go to the Pionex official announcements page and search using the coin name or network name (e.g. TRON, BSC, SOL, etc.) to find the relevant announcement, which will usually state the estimated maintenance time.
Most maintenance announcements note that "deposits and withdrawals will reopen automatically once the upgrade is complete, with no further notice." In that case, there's no need to wait for a new announcement — you can simply check the wallet page to see whether the deposit/withdrawal buttons for that coin have become clickable again, which indicates maintenance has ended.
If it has clearly gone well beyond the time window stated in the announcement, you can contact online customer support to confirm the latest progress.
Q: Are my assets safe during maintenance?
A: Yes, they're safe. Maintenance adjusts the deposit/withdrawal "channel" — it does not involve any action on your assets themselves:
The amount of assets and holdings already in your account will not decrease or change in any way due to maintenance. Maintenance typically only affects deposits and withdrawals for that coin — spot/futures trading is not affected (unless the announcement states otherwise, as in rare cases where trading of that coin is also paused). If the maintenance involves a deposit address change, the announcement will usually note that "deposits to the old address will still be credited for a period of time," but it's recommended to switch to the new address as soon as possible to avoid deposits not being recognized later.