What languages can I use to contact customer service?
Our AI customer service assistant can understand and respond in multiple languages, so you can communicate with it in whichever language you're comfortable with.
What if I need to be transferred to a human agent?
Human agents can only reply directly in Chinese and English, but you can still ask your question in whichever language you're comfortable with — the human agent will use translation tools to understand your question.
What if I don't speak Chinese or English?
Just ask your question in whichever language you're comfortable with. After receiving the human agent's reply, use a translation tool (such as Google Translate or DeepL) to read it.
Will more languages be directly supported in the future?
We're currently evaluating whether to provide direct human support in additional languages, but there's no confirmed timeline yet.