Before You Apply
All required fields must be filled in accurately. Incomplete submissions cannot be processed.
You will need to provide a valid identity document and complete a face authentication video to verify your identity.
Once your application has been reviewed, we will notify you of the outcome via email.
How to Apply
Click the link below to access the application form: 👉 Application to Delete Pionex Card
Please prepare the following information before filling out the form:
Basic Information
Pionex Account UID (8-digit number)
Commonly used email address (we will contact you via this email)
Type of Pionex Card you wish to delete: VISA or Mastercard
Reason for deleting the card
Optional
A screenshot depicting the problem you face (if applicable, max 100MB, image format)
Identity Verification (Required)
If card deletion is approved, do you wish to apply for a new one? (Yes / No)
Front photo of your identity document (ID card, driver's license, passport, or other official documents; max 100MB, image format)
Back photo of your identity document (same as above; max 100MB, image format)
Face authentication video (max 1GB, video format)
Face Authentication Video Requirements
The video must be 3–5 seconds long and clearly show the following:
Your face
Your identity document held in your hand
A white piece of paper with the written text: "Delete Pionex Card YYYY-MM-DD" (where YYYY-MM-DD represents the date of submission)
For example, if you are submitting on March 15, 2025, the paper should read "Delete Pionex Card 2025-03-15".
What Happens Next
After submission, our team will review your application and contact you via the email address you provided with the outcome.
If you have any questions, please feel free to reach out to our support team.