What is Pionex.AI?
Pionex.AI is an AI Agent platform (currently in Beta) launched by Pionex, offering a suite of dedicated AI assistants to help users with coding, quantitative trading strategy development, and account support. The platform comes with several pre-built character-based agents, including:
Pai Agent: Your Personal Finance AI Agent
Coder: AI coding assistant for writing, debugging, and explaining code
Quant: Researches and writes Python trading strategies, explains your past backtest results, and lets you run a strategy you saved earlier as a live strategy (Pro and Max)
Support: Helps with account, KYC, deposits & withdrawals, fees, security, and product how-tos
Users can also add more agents — including community agents from the Agents Market — or create their own via the "+ Add Agent" option.
Note: no agent trades on its own. Pai can prepare an order, a Grid bot, or a Dual Investment, but it executes only after you tap Confirm; Coder and Quant have no account access, and no agent can deposit, withdraw, or move your funds.
Pricing Plans at a Glance
Pionex.AI offers four subscription tiers, ranging from entry-level to high-volume usage:
Plan | Monthly Price | Model Access | Coding Tokens/Month | Live Strategies (running at once) | Free Daily Basic-Model Tokens After Grant Runs Out |
Free | 0 USDT | Base models only | 100,000 | — | — |
Plus | 8 USDT | All models | 1,200,000 | — | 50,000 |
Pro ⭐ Most Popular | 20 USDT | All models | 4,000,000 | 5 | 100,000 |
Max | 100 USDT | All models | 30,000,000 | 100 | 1,000,000 |
Base models are GPT-6 Luna, Gemini 3.5 Flash-Lite, Qwen3.8 Flash, DeepSeek V4.1 Flash, and Claude Haiku 5.5. The exact base-model list changes as models are added or retired — the model powering your current chat is shown under the input box.
Paid plans are valid for one month and must be renewed manually after they expire — they do not renew automatically. Users can choose the plan that best fits how much they use the Coder and Quant agents and how many live strategies they want to run. New backtests are currently paused. The Pricing page still lists monthly backtests (Plus 50, Pro 150, Max 1,000), but they can't be used for now.
Frequently Asked Questions (FAQ)
Q: What can I do with the Free plan?
A: Free plan users can access base models and receive 100,000 coding tokens per month. The Free plan can't run live strategies.
Q: Do I pay separately for each agent?
A: No. Adding an agent is free — the official agents (Pai, Coder, Quant, Support), community agents from the Agents Market, and any Custom Agent you build all cost nothing to add, and no agent has its own price. The only paid product is the Pionex.AI subscription plan. The Coder and Quant agents draw on your plan's monthly coding-token allowance; Pai and Support are available on every plan, including Free.
Q: What's the difference between "all models" and "base models"?
A: The Free plan only provides access to base models. Plus, Pro, and Max plans all include access to every model supported on the platform, enabling stronger coding and strategy analysis capabilities.
Q: What happens when my monthly token allowance runs out?
A: For Plus and higher plans, once the monthly granted coding token allowance is used up, users still receive a free daily basic-model token allowance (ranging from 50,000 to 1,000,000 depending on the plan) to keep core functionality running. The Free plan currently does not offer this post-grant daily replenishment.
Q: How is billing handled for paid plans?
A: Paid plans are purchased for one month at a time, paid from your Pionex AI account balance. They do not renew automatically — when a plan expires you need to renew it manually from the Pricing page, otherwise you return to the Free tier's allowances. Please make sure your account balance is sufficient before renewing.
Q: Which plan is the most popular?
A: The Pro plan (20 USDT/month) is currently marked as "Most Popular," offering 4,000,000 coding tokens per month and up to 5 live strategies running at once.
Q: Why can't I run a new backtest, save a strategy, or start a live strategy?
A: Running new backtests and saving new strategies are currently paused on Pionex.AI. You can still:
Ask Quant to research or write strategy code, and to explain backtests you ran earlier. Past results stay viewable in My Strategies.
Run a strategy you saved earlier as a live strategy. In My Strategies, choose the saved strategy and click Create Live Strategy. Set the investment amount, leverage, per-trade position size, and optional take-profit and stop-loss, then click Create. This uses real funds: a bot is created on your account and trades automatically on the strategy's signals until you pause or stop it in My Strategies. Live strategies need the Pro plan (up to 5 running at once) or the Max plan (up to 100). A paused strategy doesn't count toward the limit.
Deleting a saved strategy in My Strategies can't be undone. Because new saves are paused, a deleted strategy can't run live again. Deleting it doesn't stop a live strategy that's already running.
A live strategy keeps running even if your plan expires or changes. To stop it from trading, pause or stop it in My Strategies.
Messages you may see:
"Running strategies requires a Pro or Max plan…": upgrade your plan to run it.
"Only previously saved strategies can be run.": this strategy was never saved, and new saves are paused, so it can't run live.
"You already have N running strategies, the maximum…": pause or stop one first.
"Backtest failed. Contact support with the run ID.": contact Support and include the Run ID. It's shown on the backtest result panel and under the strategy name in My Strategies.
Q: Can I upgrade my plan anytime?
A: Yes, users can click the "Upgrade" button next to their desired plan on the pricing page to adjust their subscription tier at any time. Your existing plan is labelled "Current Plan."
Q: Who is the Max plan best suited for?
A: The Max plan (100 USDT/month) provides up to 30,000,000 tokens and up to 100 live strategies running at once, making it ideal for power users with heavy development workloads or many live strategies.
Q: How do I deposit funds into my Pionex AI account?
A: Go to the Pionex AI page, tap Settings → Account → Transfer to fund your Pionex AI account.
Note: Please ensure that your Pionex Primary Account has sufficient USDT balance before making the transfer.
Q: Why is there a refund or return record related to Pionex.AI in my Fund Statement?
A: Pionex.AI uses its own AI Account, separate from your Primary Account. A refund or return record comes from one of two cases:
You transferred USDT out of your AI Account. When you transfer from the AI Account back to your Primary Account (Settings → Account → Transfer, with From set to AI Account), the record shows the amount returning to your Primary Account. This is your own balance moving between your accounts, not a charge.
A plan purchase or upgrade didn't complete. The plan fee is paid from your AI Account. If that balance is short, the missing amount is first transferred automatically from your Primary Account. If the purchase then fails, the system reverses it automatically: the fee goes back to your AI Account and the auto-transferred amount goes back to your Primary Account. Your plan stays as it was, and you can try again.
Once a paid plan is active, it can't be cancelled or refunded, and downgrades aren't supported. Money is returned only when the purchase or upgrade itself fails, as described above.
Where to find these records: in the Pionex app, tap Account, select the coin (for example USDT), and open its Fund Statement. Pionex.AI transfers and refunds are listed under the Other type. The Settings → Account page on Pionex.AI shows your balance, plan, and usage, but not these records.
Q: Where can I see how much of my allowance is left?
A: Go to Settings → Account. The AI Pro Agents card shows a progress bar for each allowance — your coding-token quota and your backtests — displayed as used against your plan's monthly total, so your remaining balance is the unfilled portion of the bar. The card still shows a Backtests bar, but new backtests are currently paused. Usage Records on the same page lists every request individually, with the agent, model, date, and tokens consumed.