How do I apply to become a verified C2C merchant?
Go to https://www.pionex.com/en/c2c/merchant and click Apply Now. You'll be asked to select a fiat trading market, confirm your verification status, provide a Telegram contact, and agree to the P2P trading service policy before submitting.
What are the benefits of becoming a verified merchant?
Verified merchants get 0% trading fees, 1-on-1 customer service, access to exclusive promotions, and a verification badge on their profile that signals trust to other traders.
Which countries/regions does the C2C feature currently support?
The C2C portal is currently available in Algeria, Egypt, Morocco, Tunisia, UAE, India, Saudi Arabia, Bangladesh, Nigeria, Pakistan, Oman, and Angola. You'll see the C2C entry point on your account as long as either your KYC-verified country/region or your current IP address is one of those listed above — if you're unsure whether your region qualifies, please contact support to confirm.
What do I need to complete before applying?
Three things: complete KYC Level 2 verification, bind both a phone number and an email address to your account, and have sufficient margin (see below) available in your account. All three must show as complete before you can submit your application.
What fiat trading market should I select?
Step 1 of the application asks you to choose the fiat currency market you want to trade in. The available options depend on your account/region and include currencies such as DZD, EGP, MAD, TND, AED, INR, SAR, BDT, NGN, PKR, OMR, and AOA, among others — scroll the dropdown to see the full list for your account.
What is the margin (Cost U) requirement, and do I get it back?
Merchants are required to hold a margin balance in their account. This margin is deducted once your application is successfully approved, and it is fully refunded if you exit the merchant program later. It isn't a fee — think of it as a good-standing deposit tied to your merchant status.
Why do I need to provide a Telegram account?
The Telegram account you submit is used by the Pionex team to communicate with you directly during and after the application process, so make sure it's an account you actively monitor.
Do I need to agree to anything before submitting?
Yes — you must check the box confirming you've read and agree to the Policy for Pionex P2P Trading Service. The Apply Now button stays disabled until this is checked.
Is there a cost to apply?
There's no separate application fee. The only cost involved is the refundable margin described above, which is returned in full if you leave the merchant program.