Security Authentication in Pionex Card is a transaction authorization feature that allows you to verify your online purchases through multiple methods, ensuring a smoother and more secure payment experience.
The Pionex Card uses SMS verification. If you are frequently having trouble receiving SMS messages, you may switch to In-App Authorization for a more reliable verification process.
How to Switch to In-App Authentication?
APP
Step 1: Go to [Wallet] → [Card].
Step 2: Tap [More] → [Digital Token].
Step 3: Tap [SMS Verify], select [In-App Authentication], then tap [Confirm].
Step 4: Complete the security verification.
Step 5: The switch is complete.
WEB
Step 1: Go to [Card] → [Personal Card].
Step 2: Tap [More] → [Digital Token].
Step 3: Click [Change verification method], select [In-App Authentication], then tap [Confirm].
Step 4: Complete the security verification.
Step 5: The switch is complete.
SMS Verification
When a transaction requiring verification is detected, the system will automatically send a verification code to your registered mobile number. Please follow the steps below to complete the process:
Check your registered phone number for the SMS verification code.
Enter the code on the verification page. Once the code is verified, the transaction will proceed.
In-App Push Verification
When verification is required, the system will send a push notification or in-app alert via the Pionex App, prompting you to confirm the transaction and ensuring that all actions are performed by you. Follow these steps to complete the verification:
Step 1: Check the Pionex App for a push notification or look for pending verification messages on the app's homepage.
Step 2: If you're not receiving any notifications, you may manually access pending authorization requests:
Pionex Visa Card
APP: Open the Pionex App → Wallet → Card → More → Digital Token
WEB: Card → Personal Card → More → Digital Token
Pionex MasterCard
APP: Open the Pionex App → Wallet → Card → Digital Token
WEB: Card → Personal Card → Digital Token
Step 3: On the transaction detail page, review the request and choose either [Confirm Transaction] or [Reject] based on its legitimacy.
*Important Reminder: If the transaction was not initiated by you, please select [Reject] immediately to protect your account.
Step 4: After confirming the authorization, click [Approve] on the 3DS page to proceed with the transaction. If rejected, it will be immediately canceled.
Important Reminders
If a verification request is not completed within 10 minutes, it will automatically expire, and the related transaction will be canceled.
Keep your verification codes, passwords, and card details secure. Never disclose them to any third party.
If you receive a verification request for an action you did not initiate, reject it immediately and contact Pionex customer support without delay.
Note: The Pionex Card does not support AVS (Address Verification System).