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Pionex announced our Merkle Tree instantly after FTX's bankruptcy on November 15th, 2022, whereupon Pionex chose the ...

Pionex 100% Proof of Reserves (PoR) has completed the Independent Third-party Audits

Explains Merkle Tree as used in Pionex's 100% Proof of Reserve: hash algorithm basics, building leaf hashes per user up to the Hash Root, how users self-verify against Pionex's published…

What is Merkle Tree

Verify official Pionex channels (www.pionex.com, service@pionex.com, in-app live chat, download.pionex.com) via the official-verification tool. Lists scam types: fake Telegram bots, lookalike domains.

How to Verify Official Pionex Channels & Avoid Scams

Account compromise response: change password, reset GA via Avatar>Security, check Logged Sessions, freeze withdrawals via live chat. Covers malware entry points (fake APK, phishing, remote access apps) and what Pionex…

My Pionex Account Was Compromised — What Should I Do?

Explains AlchemyPay's EDD (Enhanced Due Diligence): triggered when a fiat deposit shows additional information required, usually over the deposit limit. Covers proof-of-funds docs, 30-day deadline before refund.

AlchemyPay's EDD (Enhanced Due Diligence)

Clipboard hijacking silently replaces copied crypto addresses. Learn how to spot it and protect your account.

How to Protect Yourself from Clipboard Hijacking

Contact support to restrict withdrawal or trading permissions—full account freeze isn't supported. You can still log in; assets stay safe. For suspected theft, lost devices, or self-restraint.

How do I restrict withdrawals/trading on my account?

Why did I receive an email notification about my account being closed?

Pionex Privacy Policy: what personal information (registration, identity verification, transaction, device/IP, location) we collect, how we use, share, retain, and protect it, our cookies/tracking use, international transfers, and your privacy…

Privacy Policy

Disclaimer for using Pionex's website/app: risk warnings on digital assets, restricted jurisdictions, no investment/legal/tax advice, no warranty of accuracy/availability, limitation of liability, and AML/CTF compliance commitments.

Disclaimer

Pionex's official User Conduct Code: rules and prohibited activities (market manipulation, wash trading, spoofing, pre-arranged trades, fraudulent assets, malware, unauthorized access) that all platform users must follow.

Pionex User Conduct Code

Pionex's official Terms of Service, governing platform use: eligibility, account responsibilities, prohibited activities, service scope, risk disclosures, limitation of liability, IP rights, and dispute resolution via arbitration.

Pionex Terms of Service

Legal terms for Pionex's Margin Facility (margin trading): margin requirements, automatic liquidation without notice, margin calls, valuation discretion, risk of losing more than your deposit. Supplements the Terms of Service…

Margin Facility Agreement

If you see a withdrawal you didn't make: first check it against your address book, then act immediately — freeze withdrawals (and optionally trading) via live chat, change password, reset…

Suspected Unauthorized Withdrawal: Emergency Response Guide

Proof of Reserves and Merkle tree verification, licensing information, scam prevention and tax.

Risk & Compliance

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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