After you withdraw funds, the receiving platform may ask you to prove that the account is yours (account ownership) or to provide proof of the source of the withdrawal. Here is how to handle it:

Please give Pionex Support the name of the receiving platform and the TXID of the withdrawal that needs Travel Rule information.

Ask the receiving platform to use an email address on their official domain to send a request to service@pionex.com. The request should ask us to provide the Travel Rule information for your withdrawal and should include the TXID.

After we receive and review the receiving platform's email request, we will send the Travel Rule information for the relevant withdrawal directly to the receiving platform to help resolve the issue.