Skip to main content

Pionex Announcement: Resolution of Partial Data Display Anomaly

Dear User,
​
We have identified an anomaly in some data displayed on the platform. Following an initial investigation by our technical team, the issue has been traced to a change on the AWS cloud service side. The following functional modules are currently affected:

  • Wealth Management Products

  • Total Asset Balance

  • Deposits & Withdrawals

We take this matter very seriously. Our technical team is working closely with AWS to investigate the issue and is doing everything possible to resolve it as quickly as possible. We will notify you immediately of any updates.
​

AWS Cloud Service Status Tracker: https://health.aws.amazon.com/health/status


We sincerely apologize for any inconvenience this may have caused, and we appreciate your understanding and patience. Should you have any questions, please feel free to contact our official customer support team — we are happy to assist you.

Did this answer your question?