Dear Users,

Pionex supports phone number registration and identity verification for most countries and regions worldwide.
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The following countries and regions currently have restrictions on phone number registration and/or identity verification (KYC):
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Cannot register/bind a phone number, cannot complete KYC, and cannot use Pionex services:

Iran (98)

North Korea (DPRK) (850)

Central African Republic (236)

Cuba (53)

Crimea region (7368)

Donetsk (380)

Lebanon (961)

Libya (218)
Luhansk (380)

Somalia (252)

South Sudan (211)

Sudan (249)

Venezuela (58)

Yemen (967)

Afghanistan (93)

Congo DR (243)

Zimbabwe (263)

Singapore (65)

China (86)

Hong Kong (852)

Guam (1)

Puerto Rico (1)

Hawaii (808)

Canada (1)

United States (1)

United Kingdom (44)

France (33)

Netherlands (31)

Japan (81)
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Cannot register/bind a phone number, but can complete KYC and use Pionex services normally:

Syria (963)

Austria (43)
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Countries and regions not listed above can complete phone number registration and identity verification normally.

Q: I have passed KYC Level 2 and I am traveling to, or temporarily staying in, a restricted country/region. Can I still use Pionex?

A: If you have passed KYC Level 2 and travel to restricted regions, Pionex will not restrict your usage. However, the network service providers in that region may restrict access to Pionex, so you may find that the app or website is slow, unstable or unreachable while you are there.

Q: What should I do if I cannot access Pionex while I am in a restricted region?

A: The restriction in this case comes from the local network service provider, not from your Pionex account. Please contact your network service provider for assistance.

Q: I’m a Hong Kong user. Why can’t I deposit crypto, and will I be unable to deposit from now on?

A: Due to compliance requirements and local regulatory policies, Pionex is currently unable to provide crypto deposit services to users in Hong Kong (phone code 852), so the deposit function on your account is restricted. This restriction applies to deposits only. The assets already in your account can still be withdrawn, and you can withdraw them to another wallet at any time.

Please note that this FAQ only applies to accounts that have already completed KYC Level 2. Users located in the restricted countries/regions listed above still cannot register/bind a phone number or complete KYC.
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Pionex Team

Pionex reserves the right in its sole discretion to amend, change, or cancel this announcement at any time and for any reason without prior notice.