You can reset your Pionex account password by following these steps on the Pionex web or app.

1. Go to Pionex.com and click [Sign in] - [Forgot password?]

2. Enter the email or phone number associated with your Pionex account, click [Next] and complete the CAPTCHA verification to continue.

3. If you have Passkey enabled, complete Passkey verification to proceed. If not, complete Google Authenticator verification and email/SMS verification instead.

4. Set the new password and click [Submit] to set it successfully.

Finally, you can click the [Sign in] and use the new password to log in to your account.

1. Open the Pionex app, click on [Pionex] - [Sign in] - [Forgot password?] - [Continue], then enter the phone number or email associated with your Pionex account and click [Next step].

2. Complete the CAPTCHA verification. If you have Passkey enabled, complete Passkey verification, then enter your new password. If not, complete Google Authenticator verification and email/SMS verification, then enter your new password. Finally, click [Next step] to set up successfully.

Note: For security purposes, account withdrawals will be suspended for 24 hours after a password reset is successfully completed. This 24-hour period is calculated based on the local time zone of the device (App/browser) you used to perform the password reset. Please note that if you use different devices across time zones, the actual unlock time may differ from what you expect.
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​This restriction applies to on-chain (crypto) withdrawals and to transfers from your Primary account to your Card Account or Payment Account. It does not affect transfers from your Card Account or Payment Account back to your Primary account, or purchases made with your Pionex Card.
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1. I'm having trouble receiving relevant verification codes, how can I resolve this?

How to solve the Can't Receive Email Verification Code issue.

How to solve the Can't Receive SMS Verification Code issue.

2. The system is prompting 'invalid verification code.' How can I resolve this?

​How to solve the Email/SMS Verification Codes wrong issue.

3. What should I do if I get a Google Authenticator code error when I reset my password?

​If you are sure you are currently logged into the correct site, then please click here for the solution.

4. What should I do if I lose Google Authenticator and can't reset my password?

If you've lost your Google Authenticator and forgotten your account password, we recommend that you follow the steps below to solve this problem.

First, please refer to the tutorial to apply for a Google Authenticator reset. We will revie your application and process it within 1-3 calendar days. After the Google Authenticator has reset, You can continue to reset your password.