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Click-by-click LV.1 and LV.2 steps on web (Avatar > KYC > Verify) and app (Avatar > Identity verification > Verify): residential country and legal name, Upgrade flow, issuing country and…

How to Complete KYC

LV.0/LV.1/LV.2 comparison: LV.1 unlocks trading and crypto deposit, LV.2 adds fiat deposit. 24h and 30-day withdrawal limits are shown in-app and roll from your last withdrawal. Accepted documents, rejection fixes,…

Identity Verification (KYC) Complete Guide

Face verification is a separate risk-control check before withdrawal, triggered by unusual login/withdrawal patterns, cannot be skipped or disabled. Covers lighting/camera fixes, using another device if camera broken, KYC mismatch.

Why Is Face Verification Required for Withdrawals?

Why Level 2 verification fails with identity already registered to another account - KYC2 ties to one identity per account. Fix: use the verified account, or delete it and wait…

Why can’t I complete Level 2 identity verification if my identity is already verified on another account?

List of 29 countries/regions with dial codes where Pionex phone number registration and KYC are unsupported: Iran, North Korea, Cuba, China, Singapore, US, UK, Canada, Hong Kong, Afghanistan, Venezuela, Yemen,…

List of  Unsupported Countries'/Regions' Phone Numbers & KYC Verification

KYC levels and limits, how to verify, accepted documents, liveness and face verification.

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