If you'd like to temporarily suspend your account's withdrawal or trading permissions — for account security or any other personal reason — you can contact our live support, and we'll take care of it for you. This isn't currently available as a self-service option in the app; our support team sets it up on the backend for you.
What we can currently restrict
To be clear about scope: what we can do today is restrict withdrawals and restrict trading. We don't currently support fully freezing an account (e.g., blocking login). In other words, after the restriction is applied you can still log in normally — you just won't be able to withdraw and/or trade.
Common reasons to request this
You suspect your account may be compromised and want to stop funds from being moved out right away
You've lost your phone or usual device and can't update your password/security settings yourself for the moment
You want to pause your own trading or withdrawals for a while, for personal discipline or other reasons
How to request a withdrawal/trading restriction
Contact live support: Reach out through the in-app or website live chat and let us know you'd like to restrict withdrawals and/or trading, along with your reason. Since you're already logged in at this point, no additional identity verification is needed.
Support applies the restriction: Our team will apply the restriction to your account on the backend and let you know once it's done.
What happens while the restriction is active
While the restriction is in place, you can still log in normally, but you won't be able to withdraw and/or trade (the exact scope depends on what support has enabled for you). Your assets are not lost or moved as a result of this.
How to lift the restriction
Lifting the restriction also requires contacting live support and completing identity verification. Once support confirms your identity, we'll remove the restriction and restore normal access.