Dear Users,
To provide users with better service, Pionex will conduct maintenance for selected eSIM products from 07:00 to 11:00 on 3rd August, 2026 (UTC). This maintenance may temporarily affect eSIM services for the packages listed below.
Expected impact:
Voice calls: Incoming and outgoing calls may be interrupted for up to one hour during the maintenance window. The interruption is expected to begin around 07:15 (UTC) and last approximately 45–60 minutes.
Data: Mobile data may be temporarily unavailable for up to one minute.
Affected packages:
United States
United Kingdom
Voice services are the primary area of impact. Users on the affected packages may notice brief call interruptions during the maintenance window, while data connectivity is expected to be affected for no more than one minute.
Services will resume automatically once maintenance is complete. Affected users should not attempt to troubleshoot or reinstall their eSIM during this window.
We appreciate your understanding and cooperation during this time.
Pionex Team
August 3rd, 2026